Understanding what people think about tipping and how tipped employees experience their work provides an understanding of tipping norms that has never been addressed.
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The evidence in this study indicates that tips do not appear to increase in accordance with inequality, and tips do not alleviate the discomfort of inequality from the perspective of the tipped employee when they are given to demonstrate status over another. Tips may in some cases serve a redistributive function, but they are not consistent with regard to social status. The evidence in this study also indicates that tips are a weak signal of quality and are not likely to serve as an effective monitoring mechanism.
People appear to conform to tipping norms for social and emotional rather than strictly rational reasons. Furthermore, conformity to tipping norms is likewise inconsistent across work contexts. One of the principal mechanisms for fostering conformity lies within the organizational hierarchy, and management plays a critical role. The definitive difference between those who like their job and those who do not is the experience with people, particularly management.
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Every person who interacts with the public encounters people who are rude or disrespectful. The critical lesson for management is that the emotional costs of these interactions can be mitigated by managers who extend trust and support to employees. The absence of trust in the workplace contributes to a work environment that impose. Richard Seltzer is professor of political science at Howard University. Visit Seller's Storefront. All books are shipped in New condition promptly, we are happy to accept returns up to 30 days from purchase.
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Stock Image. Published by Lexington Books, United States, New Condition: New Hardcover. Save for Later. About this Item Language: English. Most widely held works by Richard A Seltzer. Gratuity : a contextual understanding of tipping norms from the perspective of tipped employees by Richard A Seltzer 8 editions published in in English and Undetermined and held by WorldCat member libraries worldwide Gratuity is based on interviews with people in more than 50 occupational categories. The respondents from across the U. A tip is a price set almost entirelyby a customer, less connected to demand than to social code.
In the U. In their own words, respondents present their perspectives regarding their compensation as wellas what they like and dislike about work. Understanding what people think about tipping and how t. Experiencing racism : exploring discrimination through the eyes of college students by Richard A Seltzer 8 editions published in in English and held by WorldCat member libraries worldwide "Experiencing Racism provides a thought-provoking and thorough analysis of how race is lived in America.
Collecting essays on personal experiences of race and racism from a wide spectrum of college students, the authors employ existing social science literature and textual analysis to illustrate common themes and departures. The essays and associated analyses capture the impact of racism on its perpetrators and victims, highlighting how individuals choose to cope with racist experiences in their lives.
Relevant empirical literature is interwoven throughout the chapters to demonstrate the intersection between existing empirical research and real-life experiences. This book is a depiction of race in America that goes beyond black and white to show how the changing racial contours of America are impacting the ways we view and experience racism.
Sex as a political variable : women as candidates and voters in U. Getting a cut : a contextual understanding of commission systems by Richard A Seltzer 5 editions published in in English and held by WorldCat member libraries worldwide Getting a Cut provides a perspective on nonstandard compensation that demonstrates the process by which commissions impact the experiences of workers.
Understanding this under-researched perspective reveals a great deal about the process by which the interaction of structure, culture, and craft that define management practices shape the experiences of the sales force and have the potential to enhance organizational performance. Race, class, and culture : a study in Afro-American mass opinion by Robert C Smith Book 5 editions published in in English and held by WorldCat member libraries worldwide Race is arguably the most profound and enduring cleavage in American society and politics.
This book examines the sources and dynamics of the race cleavage in American society through a detailed analysis of inter-group and intragroup differences at the level of mass opinion. The ethclass theory, which examines the intersection of ethnicity and class, is used to analyze interracial differences in mass attitudes.
This analysis yields three clusters of opinion that distinguish African Americans from whites - religiosity, interpersonal alienation, and political liberalism.
Dr.Holona Ochs, Lehigh University - Why We Tip
The authors then examine the intragroup sources of these opinion differences among blacks in terms of class, gender, age, region, and religion. While the authors demonstrate an embryonic trend of more black middle class opinion agreement with whites, the book confirms the ethclass character of the black experience whereby race and race consciousness are still more significant than class in shaping black attitudes.
Given the growing class bifurcation in black America and the continuing debate about its significance in shaping black attitudes and behavior, this book offers a refreshing new analysis of the homogeneity as well as heterogeneity of black mass public opinion.
Contemporary controversies and the American racial divide by Robert C Smith Book 6 editions published in in English and held by WorldCat member libraries worldwide Contemporary Controversies and the American Racial Divide is a detailed study of some of the most racially divisive issues America has encountered in the past decade. Smith and Seltzer employ more than forty surveys to explore race-based public opinion differences on high-profile controversies including the Rodney King and O.
Simpson cases; the arrest, trial, jailing, and subsequent reelection of Washington, D.